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Free shipping for US and Canada on orders above 200$

Shipping and return policy

Shipping

Shipping will be calculated at check out with regular or express delivery options. Since the products are made only after the order is completed. Please allow us 3 business days to ship your order.

Free shipping for all orders over 200$ shipped to Canada or the United States.

 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at julie@heliodorlingerie.com. Please note that returns will need to be sent to the following address: 526 Forestiere Street, Pintendre, Quebec, G6C 1L2, Canada

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at julie@heliodorlingerie.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Panties and bodysuits are final sales.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at julie@heliodorlingerie.com.

 

Our Story

Heliodor started with our founder’s Julie Lanoue ambition to educate herself. When she was working in the fashion industry, she realized fast fashion was not of her value and started to ask herself what could be done differently and better? How much do we really know about women's health and underwear? What is harmful to our health, but that is still used by the fashion industry?

Our Mission

As Christian Dior once said ‘’Without foundations, there can be no fashion.” The lingerie is where everything starts. The forgotten player that holds everything together. We wear lingerie every day, and it is the first piece next to our skin. It is our priority to create the best possible foundation for our clients all while staying true to our values. Our name Heliodor represents a gift from the sun. Everything we use to create our products is from natural resources and needed the sun to grow. We take that gift from the sun and we are giving it back to you with every piece we produce.

Our Values

All our products are made with natural or recycled material with natural dye, which is not harmful to our skin & body. We are a slow fashion company, we are producing what is ordered and nothing more. Our goal is to empower everybody through lingerie. Our brand is made not only for women but for everybody. Yes, our fit is based on a woman's body, but it does not mean that another gender can’t wear it. Our priority is to create the best possible foundation for our clients all while staying true to our values. Eco-Conscious, Integrity, Educational, Quality, Openness & Respect.